Find out the cost, tenure, terms and conditions of the settlement program. Know about the customer satisfaction rate as well.
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Table of contents

1. What is the cost of the program?

OVLG charges 25% of the saved amount as its success fee. $50 is charged as monthly consultancy fees where our savings and budgeting experts provide monthly financial consultation to all our clients thereby helping clients to manage their finance and problem debt in a proper way. Consultancy fees also gets adjusted with the success fees when success fee becomes payable. So this consultancy fees becomes free.

2. What are OVLG's debt settlement program terms and conditions?

OVLG’s terms and conditions are kept open for every visitor and prospective clients before making a purchase decision. One can view our agreement here.

3. What percentage of OVLG clients settle at least some of their debt?

OVLG has settled at least one account for 72.7% of its clients. Credit for such an exceptional performance goes to our client relationship mangers and client’s motivation to set aside funds in the trust account.

4. What percentage of clients drop out of the debt settlement program before completion?

Till date OVLG has experienced 24.57% drop out rate.

5. For those who complete the program, what was the average length of time in the program?

Length of the program is dependent on various factors such as the debt amount, client’s ability to make monthly payments and to come up with extra funds when required to accept a settlement offer. Taking all such factors into consideration, OVLG takes an average of 21 months to complete the program.

6. What is OVLG's average settlement amount?

OVLG’s performance is improving every single day. Taking into consideration, the debt amount at the time of settlement, OVLG settled the accounts for an average of 41.23 % thereby providing a reduction of 58.77% to its clients.

If the debt amount at the time enrollment is considered, OVLG has settled the accounts for an average of 46.68%, which means 53.32% savings to its clients.

One can also draw his/her inference on our settlement rates by visiting our success stories and case studies.

Please note that the settlement rate does not comprise of the fee charged by OVLG.

7. What is OVLG's Customer satisfaction rate?

Collecting feedback and client's experience means a lot to OVLG. We continuously collect feedback from our clients so that we do not miss a single chance to improve upon our services. We are successful in maintaining 84% satisfaction rate.
One can view this data in our survey page.

Consumer satisfaction can also be judged from our reviews page.

8. What percentage of clients' accounts experience any legal activity for a debt that was included in the program?

Less than 8 % of our clients have ever faced any legal activity such as litigation or wage garnishment.

9. What percentage of clients continues to get collection calls while in the program?

It is important to understand that debt collectors use collection calls as a tool to stimulate clients to make payments and is the reason why clients may receive such calls while in the program.
At the same time, OVLG provides education to its clients on Fair Debt Collection Practices Act (FDCPA) thereby enabling its clients to know their rights under the provisions of the act. In order to mitigate such calls, OVLG follows various strategies including prompt follow up and negotiation with the creditors.

10. Why do clients leave the program before completion?

Clients leave the program for various reasons such as their inability to come up with monthly payments (11.57%), their desire to file bankruptcy even at the cost of their credit scores (4.83%), arranging funds from kith and kin to pay off their creditors (2.76%) and unspecified reasons (5.41%).

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The services of Oak View Law Group (OVLG) and its affiliates may not be available in all states. OVLG along with its Of Counsel attorneys may also be referred to as "Oak View Law Group", "we", "us" or "the firms".
Copyright © 2015 Oak View Law Group
Contact us at:-
Oak View Law Group APC
4966 El Camino Real STE 225, Los Altos, CA 94022, United States

Disclaimer: The contents of this web site are not intended to establish an attorney-client relationship, provide the reader with legal advice, or substitute for legal advice from an attorney.
  • The debt settlement program typically lasts between 6 months to 4 years time.
  • At least 30% of the debt amount per creditor needs to be accumulated in the trust account for OVLG to give the creditor any settlement offer.
  • Not all creditors or debt collectors will accept a reduction in the balance, interest rate, or fees a customer owes such creditor or debt collector.
  • Pending completion of the represented debt-relief services, the customer's creditors or debt collectors may pursue collection efforts, including initiation of lawsuits.
  • That the use of the debt-relief service will likely adversely affect the consumer's creditworthiness, may result in consumers being sued by their creditors, and may increase the amount owed to creditors as a result of the accrual of additional fees and interest.
  • Savings a customer realizes from use of a debt-relief service may be taxable income.

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