Client Feedback and Satisfaction Rate

See survey results and our client's feedback.

How satisfied people were after they spoke to us.

Customer Service Quality Rate

Very satisfied: 84% |Undecided: 6% |Dissatisfied: 4% |Very Dissatisfied: 6%
How people contact us, by medium.

Customer Medium Usage Rate

Telephone: 37% |Support Request: 14% |E-mail: 35% |Fax: 12% |Other: 2%
How satisfied people were by the time it took to answer a question.

Client Satisfaction Rate

Very satisfied: 61% |Satisfied: 13% |Undecided: 5% |Dissatisfied: 3% |Very Dissatisfied: 10% |
*Customer names have been changed to protect privacy

Customer Feedback


Client JK *
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Financial Coach: Shane Rogers

Rated by client: 

Client Relationship Manager: Sean Lewis

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Dissatisfied

JK's Feedback: It has been over a week and I have received no feedback to my email

Suggestion: Better communication with clients

Client RB *
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Financial Coach: Charles Johnson

Rated by client: 

Client Relationship Manager: Kevin Anderson

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

RB's Feedback: Very happy and satisfied with both Charles Johnson and Kevin Anderson. They both are very professional and courteous and have provided excellent service to me. I would gladly recommend both of them to my friends and family and your Law Group as well.

Suggestion: I believe you do not need to make any changes at all. Customer Service Department is excellent.

Client VO *
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Financial Coach: Van Cliburn

Rated by client: 

Client Relationship Manager: Sebastian Garcia

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

VO's Feedback: Kevin has been great! He explained everything very clearly when I first started this. He wasnt judgemental and very nice imformative man to deal with. No complaints at all.

Suggestion: none

Client SJ *
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Financial Coach: Stephen Roberts

Rated by client: 

Client Relationship Manager: Shirley Smith

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Very Satisfied

SJ's Feedback: When I first call and spoke to Mr Roberts about the program he was wonderful he explain everything so well and made me feel good about clearing up my debt. And I can not give Mrs Shirley Smith enough praise she have been awesome in help me with my questions when I call or email she is very very good in getting back with me as soon as possible I would tell anyone that is looking to get out of debt to call OVLG and to ask for Mrs Shirley Smith the be their relationship manager I really apperciated all the hard work she is doing for me Thanks Mrs Smith job well done

Suggestion: nothing it is great

Client CS *
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Financial Coach: Van Cliburn

Rated by client: 

Client Relationship Manager: Steve Martin

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

CS's Feedback: I always get a fast response from Norman Augustine and he is very clear about wanting to get my debts paid off as soon as possible. I have 2 more creditors left but I'm not worried as I know Norman will be working with them to get my debt paid off as soon as possible. I have never had any problems working with Norman.

Suggestion: No changes necessary

Client DW *
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Financial Coach: Benjamin Graham Test

Rated by client: 

Client Relationship Manager: Patricia Clark

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

DW's Feedback: First I really thank my sister for referring me to OLVG. Thanks OLVG for your assistant in helping me get out of debt. Your greatly appreciated.

Suggestion: No complaints

Client RW *
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Financial Coach: Stephen Roberts

Rated by client: 

Client Relationship Manager: Simon Green

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

RW's Feedback: Simon Green did a great job. I am very pleased with this service and would recommend it to anyone.

Suggestion: Be sure to keep customer updated on any and all fees. I know that they are listed in the contract, but a reminder would be appreciated.

Client YN *
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Financial Coach: BG

Rated by client: 

Client Relationship Manager: Simon Green

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

YN's Feedback: I have had a great experience with my contact here at OVLG. They have saved me alot of money on my debt that i have.

Suggestion: none

Client JV *
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Financial Coach: Patrick Smith

Rated by client: 

Client Relationship Manager: Priscilla Robinson

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

JV's Feedback: Thanks for helping me with this dept. Really helped me a lot with my budget. Thanks.

Suggestion: Nothing, OVLG is at the best standard at this dept consultation.

Client JM *
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Financial Coach: Michael Grayson

Rated by client: 

Client Relationship Manager: Sean Lewis

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

JM's Feedback: Today, I received a call from you company and I became very upset with the person I spoke with. I want to speak with a manger because my concept of debt consolidation and the reason that I hired you are very different from the caller. If your company is not going to represent me then we have a problem.

Suggestion: n/a

Last Updated on : June 15, 2022

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