Client Feedback and Satisfaction Rate
See survey results and our client's feedback.
Customer Service Quality Rate
Very satisfied: 84% |Undecided: 6% |Dissatisfied: 4% |Very Dissatisfied: 6%Customer Medium Usage Rate
Telephone: 37% |Support Request: 14% |E-mail: 35% |Fax: 12% |Other: 2%Client Satisfaction Rate
Very satisfied: 61% |Satisfied: 13% |Undecided: 5% |Dissatisfied: 3% |Very Dissatisfied: 10% |Customer Feedback
| Client JK * | ||||
 | Financial Coach: Shane Rogers Rated by client: Client Relationship Manager: Sean Lewis Rated by client: Preferred Contact Medium: Email Overall Satisfaction Level: Dissatisfied JK's Feedback: It has been over a week and I have received no feedback to my email Suggestion: Better communication with clients | |||
| Client RB * | ||||
| Financial Coach: Charles Johnson Rated by client: Client Relationship Manager: Kevin Anderson Rated by client: Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied RB's Feedback: Very happy and satisfied with both Charles Johnson and Kevin Anderson. They both are very professional and courteous and have provided excellent service to me. I would gladly recommend both of them to my friends and family and your Law Group as well. Suggestion: I believe you do not need to make any changes at all. Customer Service Department is excellent. | |||
| Client VO * | ||||
| Financial Coach: Van Cliburn Rated by client: Client Relationship Manager: Sebastian Garcia Rated by client: Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied VO's Feedback: Kevin has been great! He explained everything very clearly when I first started this. He wasnt judgemental and very nice imformative man to deal with. No complaints at all. Suggestion: none | |||
| Client SJ * | ||||
| Financial Coach: Stephen Roberts Rated by client: Client Relationship Manager: Shirley Smith Rated by client: Preferred Contact Medium: Email Overall Satisfaction Level: Very Satisfied SJ's Feedback: When I first call and spoke to Mr Roberts about the program he was wonderful he explain everything so well and made me feel good about clearing up my debt. And I can not give Mrs Shirley Smith enough praise she have been awesome in help me with my questions when I call or email she is very very good in getting back with me as soon as possible I would tell anyone that is looking to get out of debt to call OVLG and to ask for Mrs Shirley Smith the be their relationship manager I really apperciated all the hard work she is doing for me Thanks Mrs Smith job well done Suggestion: nothing it is great | |||
| Client CS * | ||||
| Financial Coach: Van Cliburn Rated by client: Client Relationship Manager: Steve Martin Rated by client: Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied CS's Feedback: I always get a fast response from Norman Augustine and he is very clear about wanting to get my debts paid off as soon as possible. I have 2 more creditors left but I'm not worried as I know Norman will be working with them to get my debt paid off as soon as possible. I have never had any problems working with Norman. Suggestion: No changes necessary | |||
| Client DW * | ||||
| Financial Coach: Benjamin Graham Test Rated by client: Client Relationship Manager: Patricia Clark Rated by client: Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied DW's Feedback: First I really thank my sister for referring me to OLVG. Thanks OLVG for your assistant in helping me get out of debt. Your greatly appreciated. Suggestion: No complaints | |||
| Client RW * | ||||
| Financial Coach: Stephen Roberts Rated by client: Client Relationship Manager: Simon Green Rated by client: Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied RW's Feedback: Simon Green did a great job. I am very pleased with this service and would recommend it to anyone. Suggestion: Be sure to keep customer updated on any and all fees. I know that they are listed in the contract, but a reminder would be appreciated. | |||
| Client YN * | ||||
| Financial Coach: BG Rated by client: Client Relationship Manager: Simon Green Rated by client: Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied YN's Feedback: I have had a great experience with my contact here at OVLG. They have saved me alot of money on my debt that i have. Suggestion: none | |||
| Client JV * | ||||
| Financial Coach: Patrick Smith Rated by client: Client Relationship Manager: Priscilla Robinson Rated by client: Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied JV's Feedback: Thanks for helping me with this dept. Really helped me a lot with my budget. Thanks. Suggestion: Nothing, OVLG is at the best standard at this dept consultation. | |||
| Client JM * | ||||
| Financial Coach: Michael Grayson Rated by client: Client Relationship Manager: Sean Lewis Rated by client: Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied JM's Feedback: Today, I received a call from you company and I became very upset with the person I spoke with. I want to speak with a manger because my concept of debt consolidation and the reason that I hired you are very different from the caller. If your company is not going to represent me then we have a problem. Suggestion: n/a | |||
Updated on: June 15, 2022
