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OVLG follows FTC’s new telemarketing rules

1. Specific Disclosures to Consumers

Three other Telemarketing Sales Rule provisions to take effect on September 27, 2010, will:

  • Require debt relief companies to make specific disclosures to consumers;
  • Prohibit them from making misrepresentations; an
  • Extend the Telemarketing Sales Rule to cover calls consumers make to these firms in response to debt relief advertising.

Find out how we follow the rules before working with us.

2. Advance Fee Ban

  • The debt relief service successfully renegotiates, settles, reduces, or otherwise changes the terms of at least one of the consumer’s debts;
  • There is a written settlement agreement, debt management plan, or other agreement between the consumer and the creditor, and the consumer has agreed to it; and
  • The consumer has made at least one payment to the creditor as a result of the agreement negotiated by the debt relief provider.

OVLG does not charge any kind of upfront fee before negotiating with creditors. To clarify all your debts, check out our fee structure.

3. Disclosures and Prohibited Misrepresentations

Under the Final Rule, providers will have to make several disclosures when telemarketing their services to consumers. Before the consumer signs up for any debt relief service, providers must disclose fundamental aspects of their services, including how long it will take for consumers to see results, how much it will cost, the negative consequences that could result from using debt relief services, and key information about dedicated accounts if they choose to require them.

The Final Rule also prohibits misrepresentations about any debt relief service, including success rates and whether the provider is a nonprofit entity. The FTC’s Statement of Basis and Purpose, which accompanies the Final Rule, provides extensive guidance about the evidence providers must have to make advertising claims commonly used in selling debt relief services.


To avoid any kind of miscommunication, OVLG provides consumers with Good Faith Estimate, Letter of Acknowledgement and a Written Agreement where everything is given in details.

Last Updated on: Mon, 4 Jun 2018