Client survey results

The graph below shows the percentage of people satisfied after they spoke to us.

Client Satisfaction Rate

Very satisfied: 65% | Satisfied: 13% | Undecided: 6% | Dissatisfied: 4% | Very Dissatisfied: 8%
*Client names have been changed to protect privacy

Client Feedback


Client TN*
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Financial Coach: Vincent Jackson

Rated by client: 

Client Relationship Manager: Nita Baker

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

TN's Feedback: Mr Vincent is great in guiding me to complete the documentation so I can start on the program.

Suggestion: None as of now

Client TN*
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Financial Coach: Vincent Jackson

Rated by client: 

Client Relationship Manager: Nita Baker

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

TN's Feedback: Mr Vincent is great in guiding me to complete the documentation so I can start on the program.

Suggestion: None as of now

Client AB*
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Financial Coach: Mark Irvin

Rated by client: 

Client Relationship Manager: Sebastian Garcia

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

AB's Feedback: I wish to continue my dealings with my creditors alone without OVLG assistance. I will no longer authorize any dollar payments to your firm...

Suggestion: na

Client AB*
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Financial Coach: Mark Irvin

Rated by client: 

Client Relationship Manager: Sebastian Garcia

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

AB's Feedback: I wish to continue my dealings with my creditors alone without OVLG assistance. I will no longer authorize any dollar payments to your firm...

Suggestion: na

Client LW*
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Financial Coach: Charles Johnson

Rated by client: 

Client Relationship Manager: Sandra Gibson

Rated by client: 

Preferred Contact Medium: They contacted me

Overall Satisfaction Level: Very Satisfied

LW's Feedback: Having trouble Loging in

Suggestion: none

Client CJ*
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Financial Coach: Sara Perez

Rated by client: 

Client Relationship Manager: Simon Green

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Very Satisfied

CJ's Feedback: . Simon Green has done an excellent job for settling several cases and accounts for me throughout the years. He is very professional and swiftly contacts harassing bill collectors.He would always try to honor my request in a timely matter. Mr. Green doesn't procrastinate to investigate to see if contacts are legitimate or fraudulent. I highly recommend Mr. Simon Green to any one who need consolidation service and other financial services that's offered at the Oak View Law Group Company.

Suggestion: N/A

Client LC*
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Financial Coach: BG

Rated by client: 

Client Relationship Manager: Patricia Clark

Rated by client: 

Preferred Contact Medium: I didn't

Overall Satisfaction Level: Satisfied

LC's Feedback: I am writing to advise that I am very thankful to Patricia Clark and Oak View Law Group for saving me money and helping me get out from under these debts. Patricia remains very professional and I appreciate all of her hard work.

Suggestion: Keep up the good work.

Client CT*
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Financial Coach: Bryan Greenberg

Rated by client: 

Client Relationship Manager: Terry Martin

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Satisfied

CT's Feedback: I am Good. Need more goodthing to come: Thank you

Suggestion: None:

Client JS*
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Financial Coach: Austin Butler

Rated by client: 

Client Relationship Manager: Pierson Silver

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

JS's Feedback: My CRM Pierson Silver and the OVLG staff are the best in the business. They are professional, knowledgeable, efficient, friendly, and helpful. Pierson Silver answers all of my phone calls and I rarely leave messages. He takes care of business immediately. Mr. Silver and the OVLG staff are extremely helpful. They work with me even through my roughest financial circumstances. Above all, they saved me over 70% with my debt settlement and I became debt free quicker than what I anticipated. They are the best and I also gave them an excellent review with the BBB. I highly recommend family and friends. Keep up the excellent work Mr. Silver and the OVLG staff. I am a very satisfied customer.

Suggestion: None, the entire OVLG customer service department are knowledgeable and have helped me with most of my requests. I do not recall having to call back the next day, they took care of my issues and concerns immediately on the same day.

Client RS*
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Financial Coach: Bryan Greenberg

Rated by client: 

Client Relationship Manager: Oscar Sanchez

Rated by client: 

Preferred Contact Medium: Support Request

Overall Satisfaction Level: Very Satisfied

RS's Feedback: OVLG.have a very organized service, I Rashad A. Shareef have been represented by Scott Davis for a short period of time, but I am already convinced and sure that Ssott Davis is the most I could ask for in a Client Relationship Manager. Thankyou Scott, Thankyou OVLG.

Suggestion: none


Last Updated on: Tue, 8 Aug 2017

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