BBB-A-Rating
Notice: As a part of OVLG's preventive measures on COVID-19 outbreak, our office will remain operational with reduced staff from home. You may face issues with the phone due to routing issues or get delayed response. So we prefer that you send us an email or make a support request for assistance. For new clients, please use our chat system.

Client survey results

The graph below shows the percentage of people satisfied after they spoke to us.

Client Satisfaction Rate

Very satisfied: 61% | Satisfied: 12% | Undecided: 6% | Dissatisfied: 4% | Very Dissatisfied: 7%
*Client names have been changed to protect privacy

Client Feedback


Client CF*
profile pic

Financial Coach: Shane Rogers

Rated by client: 

Client Relationship Manager: Sam Collins

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

CF's Feedback: I feel like he is not listening to me when I explained my situation

Suggestion: I would like to be assigned another Financial Coach

Client CF*
profile pic

Financial Coach: Shane Rogers

Rated by client: 

Client Relationship Manager: Sam Collins

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

CF's Feedback: I explained that I unable to pay to start my program this month. I am looking at having eye surgery and I have to pay for my consultation (Which I did not explain to him) I told him I will try my best to make a payment this month but I cant guarantee anything.

Suggestion: Assign me to a different coach please. Someone who is not rude and make me feel like I am being pushed into something when I cant afford to pay this month, which is why I have set it for next month.

Client CF*
profile pic

Financial Coach: Shane Rogers

Rated by client: 

Client Relationship Manager: Sam Collins

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

CF's Feedback: I explained that I unable to pay to start my program this month. I am looking at having eye surgery and I have to pay for my consultation (Which I did not explain to him) I told him I will try my best to make a payment this month but I cant guarantee anything.

Suggestion: Assign me to a different coach please. Someone who is not rude and make me feel like I am being pushed into something when I cant afford to pay this month, which is why I have set it for next month.

Client CL*
profile pic

Financial Coach: Charles Johnson

Rated by client: 

Client Relationship Manager: Oscar Sanchez

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

CL's Feedback: Everything smooth and excellent

Suggestion: none

Client BB*
profile pic

Financial Coach: Van Cliburn

Rated by client: 

Client Relationship Manager: Sandra Gibson

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

BB's Feedback: Van answered all of my questions

Suggestion: None at the present time

Client BB*
profile pic

Financial Coach: Van Cliburn

Rated by client: 

Client Relationship Manager: Sandra Gibson

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

BB's Feedback: Van was excellent. He took the time and went over everything with me and answered all of my questions.

Suggestion: None right now

Client BB*
profile pic

Financial Coach: Van Cliburn

Rated by client: 

Client Relationship Manager: Sandra Gibson

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

BB's Feedback: Van was excellent. He took the time and went over everything with me and answered all of my questions.

Suggestion: None

Client BB*
profile pic

Financial Coach: Van Cliburn

Rated by client: 

Client Relationship Manager: Sandra Gibson

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

BB's Feedback: Van was excellent. He took the time and went over everything with me and answered all of my questions.

Suggestion: None

Client TN*
profile pic

Financial Coach: Vincent Jackson

Rated by client: 

Client Relationship Manager: Nita Baker

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

TN's Feedback: Mr Vincent is great in guiding me to complete the documentation so I can start on the program.

Suggestion: None as of now

Client TN*
profile pic

Financial Coach: Vincent Jackson

Rated by client: 

Client Relationship Manager: Nita Baker

Rated by client: 

Preferred Contact Medium:

Overall Satisfaction Level: Very Satisfied

TN's Feedback: Mr Vincent is great in guiding me to complete the documentation so I can start on the program.

Suggestion: None as of now


Last Updated on: Tue, 8 Aug 2017