See survey results and our client's feedback.

How satisfied people were after they spoke to us.

How our customers contacted us

Telephone: 37% |Support Request: 14% |E-mail: 35% |Fax: 12% |Other: 4%
*Customer names have been changed to protect privacy

Customer Feedback


Client YN*
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Attorney Lyle Solomon's Assistants: BG, Simon Green

Rated by client:  

Contacted by: Telephone

Overall Satisfaction Level: Very Satisfied

YN's Feedback: I have had a great experience with my contact here at OVLG. They have saved me a lot of money on the debt that I have.

Suggestion: None

Client JK*
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Attorney Lyle Solomon's Assistants: Shane Rogers, Sean Lewis

Rated by client:  

Contacted by: Email

Overall Satisfaction Level: Dissatisfied

JK's Feedback: It has been over a week and I have received no feedback to my email

Suggestion: Better communication with clients

Client PL*
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Attorney Lyle Solomon's Assistants: Benjamin Graham, Simon Green

Rated by client:  

Contacted by: Telephone

Overall Satisfaction Level: Very Satisfied

PL's Feedback: Benjamin got my file started and did so diligently and professionally. Shirley has been a great communicator thus far and just today closed one of my accounts with a settlement for $3800 less than I owed. Her quick responses to my inquiries are great for dealing with the stress of credit card debt. This was a great start to my relationship with OVLG.

Suggestion: No particular suggestions at this time as my experience has been excellent so far!

Client RG*
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Attorney Lyle Solomon's Assistants: Robin Nelson, Oscar Sanchez

Rated by client:  

Contacted by: Telephone

Overall Satisfaction Level: Very Satisfied

RG's Feedback: Ronald has done a great job with my account, and I do thank him much. He was there when I was having the worst time of my life and helped me relax in this process. This has saved my job.

Suggestion: no changes

Client RP*
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Attorney Lyle Solomon's Assistants: Stephen Roberts, Nita Baker

Rated by client:  

Contacted by: Telephone

Overall Satisfaction Level: Very Satisfied

RP's Feedback: Nita Baker has been outstanding in handling my creditors to resolve my financial situations to get me debt-free. She keeps me informed on all situations for my acceptance or concerns and the best decision to resolve the financial matter. She keeps me up to date on all matters with email or phone calls for immediate actions to resolve settlements. Nita has been a real asset to my family and me in our financial crisis to provide the best for me to resolve my finances to date. I have complied with available funds to ensure all settlements are resolved with Oak View Law Group's concerns for me with Nita Baker. She has been outstanding and excellent in all areas to provide the best for me. I thank her for the support she has shown. I know she will continue until all have been resolved, which is credited to her and her efforts for her clients. Again, Thank You for your help and support.

Suggestion: Financial data is very important to the clients. Keep all reports available to the clients up to date and current with accurate figures with all creditors. For instance: account balances of creditors, settlement amounts, payment amounts, and fees. This information is helpful to review and stay current on all financial situations.

Client JG*
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Attorney Lyle Solomon's Assistants: Benjamin Graham, Nita Baker

Rated by client:  

Contacted by: Email

Overall Satisfaction Level: Very Satisfied

JG's Feedback: Nita Baker tops in my book. She has always responded to each of my queries very quickly and is most helpful! Her caring attitude and expertise certainly make me feel like I am a very important client! I appreciate Nita more than mere words can ever begin to express!

Suggestion: Not a thing that I can think of

Client WB*
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Attorney Lyle Solomon's Assistants: Benjamin Graham, Oscar Sanchez

Rated by client:  

Contacted by: Email

Overall Satisfaction Level: Very Satisfied

WB's Feedback: We are at peace with the help we are receiving from Oak View Law Firm. We are especially pleased with the way Oscar is working with us. The fact that he is one phone away from us is very comforting. He also helps us not to feel guilty about having our multiple debts resolved with the companies not being cheated. It was NEVER our intent to "Get Something for Nothing". We had so many family issues and family members we were taking care of that it SOON got out of hand. When WM had to leave a job because of health issues, we began to drown in debt. Thank You, Oak View, for the help we are receiving!! God Bless all who are involved! We can and are holding our heads up high again because we know our debt is being resolved.

Suggestion: None that we can think of now. Thank You All!

Client SJ*
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Attorney Lyle Solomon's Assistants: Stephen Roberts, Shirley Smith

Rated by client:  

Contacted by: Email

Overall Satisfaction Level: Very Satisfied

SJ's Feedback: When I first called and spoke to Mr. Roberts about the program, he was wonderful. He explained everything so well and made me feel good about clearing up my debt. And I can not give Mrs. Shirley Smith enough praise. She has been awesome in helping me with my questions when I call or email. She is very, very good at getting back to me as soon as possible. I would tell anyone looking to get out of debt to call OVLG and ask for Mrs. Shirley Smith to handle their accounts. I really appreciate all the hard work she is doing for me. Thanks, Mrs. Smith. The job is well done.

Suggestion: Nothing. It is great

Client JV*
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Attorney Lyle Solomon's Assistants: Patrick Smith, Priscilla Robinson

Rated by client:  

Contacted by: Telephone

Overall Satisfaction Level: Very Satisfied

JV's Feedback: Thanks for helping me with this dept. Really helped me a lot with my budget. Thanks.

Suggestion: Nothing. OVLG is at the best standard at debt consultation.

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