Shall I settle without a written letter?

I have debts with the same creditor amounting to around 13K and I’m 5 payments past due. I called them up to see if a settlement could be arranged. Someone from customer care at the bank said that the lowest that they can allow is around 8K, to be paid over 6 months. But, they refuse to send it in writing. Should I go for it, without any documents at all?
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