Credit bureau and medical debt

A collection agency has refused to provide me with full payment records of my medical debt and the concerned hospital turning me back to the collection agency when I’m calling them. As I’ve been paying the collection agency for quite some time now, so I asked them to provide me with a proper itemization of the payments. The thing that received in return is amount due, interest rate and total due. Can I send a letter to the credit bureaus and say that the company is refusing to provide me proper documentation of my payment history?
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