I have been with AmEx for quite some time, and had an Optima credit card. No outstanding balance, so it's ok. Wasn't using it much, and so I canceled my Optima in order to get a new amex. The CSR had told me that I was pre-approved for blue cash credit cards. I applied accordingly, but it's still pending. IS this normal? I really don't want to lose this account.

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How long ago did you apply? Did you call to confirm? If not, call them once to remind them. Maybe they'll go over your details once again or pull up your credit report.

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