CA asking me for creditor details!! – should I dispute this with the CRA?

I pulled up my credit report and saw a collection account being reported. I sent a DV letter to the CA with my name, account number etc. Received a response within 2 days, but they're asking me for the name of the creditor and his account number. Aren't they supposed to know that since they're collecting on the account? Should I dispute to get it removed now, since it doesn't seem to be a valid one?
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