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Client survey results

  • Overall satisfaction
    The graph below shows the percentage of people satisfied after they spoke to us.
    Client Satisfaction Rate
    Very satisfied: 70%
    Satisfied: 13%
    Undecided: 6%
    Dissatisfied: 3%
    Very Dissatisfied: 7%
  • Ways to Contact
    The graph below shows the percentage of people using different mediums to contact us.
    Contact Medium Usage Rate
    Telephone: 51%
    Support Request: 17%
    E-mail: 28%
    Fax: 1%
    Other: 4%
  • Customer service
    The graph below depicts the satisfaction level for the less time taken by our team to solve various queries.
    Customer Service Quality Rate
    Very satisfied: 70%
    Satisfied: 14%
    Undecided: 5%
    Dissatisfied: 3%
    Very Dissatisfied: 7%
*Client names have been changed to protect privacy

Client Feedback

Client LC*
profile pic Financial Coach: BG
Rated by client: 
Client Relationship Manager: Patricia Clark
Rated by client: 
Preferred Contact Medium: I didn't Overall Satisfaction Level: Satisfied
LC's Feedback: I am writing to advise that I am very thankful to Patricia Clark and Oak View Law Group for saving me money and helping me get out from under these debts. Patricia remains very professional and I appreciate all of her hard work.
Suggestion: Keep up the good work.
Client HQ*
profile pic Financial Coach: BG
Rated by client: 
Client Relationship Manager:
Rated by client: 
Preferred Contact Medium: Email Overall Satisfaction Level: Undecided
HQ's Feedback: vzWsNt Enjoyed every bit of your blog post.Much thanks again. Great.
Suggestion: vzWsNt Enjoyed every bit of your blog post.Much thanks again. Great.
Client C*
profile pic Financial Coach: BG
Rated by client: 
Client Relationship Manager:
Rated by client: 
Preferred Contact Medium: Email Overall Satisfaction Level: Dissatisfied
C's Feedback: ijn38a I loved your post.Thanks Again. Great.
Suggestion: ijn38a I loved your post.Thanks Again. Great.
Client J*
profile pic Financial Coach: BG
Rated by client: 
Client Relationship Manager:
Rated by client: 
Preferred Contact Medium: Fax Overall Satisfaction Level: Undecided
J's Feedback: Guc8mC lbfoluypvbsn, [url=http://reyzodfzpucr.com/]reyzodfzpucr[/url], [link=http://csaagwfrxndn.com/]csaagwfrxndn[/link], http://tyzrumxzdnjg.com/
Suggestion: Guc8mC lbfoluypvbsn, [url=http://reyzodfzpucr.com/]reyzodfzpucr[/url], [link=http://csaagwfrxndn.com/]csaagwfrxndn[/link], http://tyzrumxzdnjg.com/
Client SS*
profile pic Financial Coach: Austin Butler
Rated by client: 
Client Relationship Manager: Patricia Clark
Rated by client: 
Preferred Contact Medium: Email Overall Satisfaction Level: Very Satisfied
SS's Feedback: I love Patricia, she always gets back to me within minutes!
Client CT*
profile pic Financial Coach: Bryan Greenberg
Rated by client: 
Client Relationship Manager: Terry Martin
Rated by client: 
Preferred Contact Medium: Email Overall Satisfaction Level: Satisfied
CT's Feedback: I am Good. Need more goodthing to come: Thank you
Suggestion: None:
Client BA*
profile pic Financial Coach: Robin Nelson
Rated by client: 
Client Relationship Manager: Kevin Anderson
Rated by client: 
Preferred Contact Medium: Email Overall Satisfaction Level: Very Satisfied
BA's Feedback: Kevin is very quick to respond and answers all of my questions. I am so glad that I went with your program vs the others. I have four more accounts to settle with hoping those are settled soon.
Client LM*
profile pic Financial Coach: BG
Rated by client: 
Client Relationship Manager: Tracy Nelson
Rated by client: 
Preferred Contact Medium: Email Overall Satisfaction Level: Dissatisfied
LM's Feedback: when I started with this company they knew I received my disability on the 3rd of each month. they switched my client manager from Mr Smith to Stacy and all of sudden trying to take money out on the 30th of the month,. which caused my account to overdraft and I was charged a 35.00 fee. I can not afford this to happen. Now got an email saying they are taking the 75.00 out again on the 3rd. This Can Not Happen. you already got the monthy payment for July.
Suggestion: You can call me at 234-223-2126 and let me know that this has been fixed and that no more money will be taken from my account on the 3rd. being that I already paid it for July along with a 35.00 fee on top if it. A response from a manager would be appreciated. asap
Client JS*
profile pic Financial Coach: Austin Butler
Rated by client: 
Client Relationship Manager: Pierson Silver
Rated by client: 
Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied
JS's Feedback: My CRM Pierson Silver and the OVLG staff are the best in the business. They are professional, knowledgeable, efficient, friendly, and helpful. Pierson Silver answers all of my phone calls and I rarely leave messages. He takes care of business immediately. Mr. Silver and the OVLG staff are extremely helpful. They work with me even through my roughest financial circumstances. Above all, they saved me over 70% with my debt settlement and I became debt free quicker than what I anticipated. They are the best and I also gave them an excellent review with the BBB. I highly recommend family and friends. Keep up the excellent work Mr. Silver and the OVLG staff. I am a very satisfied customer.
Suggestion: None, the entire OVLG customer service department are knowledgeable and have helped me with most of my requests. I do not recall having to call back the next day, they took care of my issues and concerns immediately on the same day.
Client D*
profile pic Financial Coach: BG
Rated by client: 
Client Relationship Manager:
Rated by client: 
Preferred Contact Medium: Fax Overall Satisfaction Level: Undecided
D's Feedback: 11HVj1 xdtqfmodyuwr, [url=http://skyibxizecfz.com/]skyibxizecfz[/url], [link=http://axbhiuamxzow.com/]axbhiuamxzow[/link], http://tbmokkkmwauy.com/
Suggestion: 11HVj1 xdtqfmodyuwr, [url=http://skyibxizecfz.com/]skyibxizecfz[/url], [link=http://axbhiuamxzow.com/]axbhiuamxzow[/link], http://tbmokkkmwauy.com/
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