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Client survey results

  • Overall satisfaction
    The graph below shows the percentage of people satisfied after they spoke to us.
    Client Satisfaction Rate
    Very satisfied: 71%
    Satisfied: 13%
    Undecided: 6%
    Dissatisfied: 3%
    Very Dissatisfied: 7%
  • Ways to Contact
    The graph below shows the percentage of people using different mediums to contact us.
    Contact Medium Usage Rate
    Telephone: 52%
    Support Request: 17%
    E-mail: 27%
    Fax: 0%
    Other: 4%
  • Customer service
    The graph below depicts the satisfaction level for the less time taken by our team to solve various queries.
    Customer Service Quality Rate
    Very satisfied: 71%
    Satisfied: 14%
    Undecided: 5%
    Dissatisfied: 3%
    Very Dissatisfied: 7%
*Client names have been changed to protect privacy

Client Feedback

Client WD*
profile pic Financial Coach: Robin Nelson
Rated by client: 
Client Relationship Manager: Priscilla Robinson
Rated by client: 
Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied
WD's Feedback: I wish no my telephone calls, and will correspond when necessary by email. ty WED
Suggestion: No more more calls.
Client JR*
profile pic Financial Coach: Charles Johnson
Rated by client: 
Client Relationship Manager: Tracy Nelson
Rated by client: 
Preferred Contact Medium: Support request Overall Satisfaction Level: Very Satisfied
JR's Feedback: Excellent Work From OVLG...Extremely Satisfied !
Suggestion: Extremely Satisfied !
Client TD*
profile pic Financial Coach: Shane Rogers
Rated by client: 
Client Relationship Manager: Pierson Silver
Rated by client: 
Preferred Contact Medium: Telephone Overall Satisfaction Level: Undecided
TD's Feedback: Did,nt ask for phone #ers or addresses? where other places do it.
Suggestion: Take time to ask them question,s so you know how to contact creditor,s.
Client AO*
profile pic Financial Coach: Michael Grayson
Rated by client: 
Client Relationship Manager: Scott Davis
Rated by client: 
Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied
AO's Feedback: i just wanted to say again how glad i am to have scott davis for my relationship manager. he does a great job with creditors .
Suggestion: yall do a wonderfull job.
Client DC*
profile pic Financial Coach: Shane Rogers
Rated by client: 
Client Relationship Manager: Scott Davis
Rated by client: 
Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied
DC's Feedback: They are good and so nice. And they are doing a great job.
Suggestion: Very good
Client SG*
profile pic Financial Coach: Michael Grayson
Rated by client: 
Client Relationship Manager: Matthew Harris
Rated by client: 
Preferred Contact Medium: Email Overall Satisfaction Level: Satisfied
SG's Feedback: I was able to pay off at least 3 of my creditors. I was also able to refinance one on my own. I ended up only paying $839 when the three debts were over $1200. I
Suggestion: There is nothing to change.
Client DL*
profile pic Financial Coach: Phillip Kennedy
Rated by client: 
Client Relationship Manager: Simon Green
Rated by client: 
Preferred Contact Medium: Telephone Overall Satisfaction Level: Satisfied
DL's Feedback: they did a good job with creditors. don't remember talking to Philip Kennedy.
Suggestion: just get back a little quicker.
Client RW*
profile pic Financial Coach: Vincent Jackson
Rated by client: 
Client Relationship Manager: Priscilla Robinson
Rated by client: 
Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied
RW's Feedback: I am new to the program but everyone I have worked with so far has been very pleasant and they don't make you feel bad about your financial situation. They are all very friendly and take time to answer any questions you may have.
Client CW*
profile pic Financial Coach: Sara Perez
Rated by client: 
Client Relationship Manager: Neil Anderson
Rated by client: 
Preferred Contact Medium: Telephone Overall Satisfaction Level: Very Satisfied
CW's Feedback: Neil did a great job contacting and settling 6 of my 7 accounts. He was even able to lower my amount of debt by a decent amount.
Client SC*
profile pic Financial Coach: Robin Nelson
Rated by client: 
Client Relationship Manager: Neil Anderson
Rated by client: 
Preferred Contact Medium: Support request Overall Satisfaction Level: Very Dissatisfied
SC's Feedback: I contacted Neil by email, phone call and support request. He still has not replied to my request. Instead he sent me a powerful attorney email. I have already filled one out. He can not spell and I am NOT HAPPY with his performance.
Suggestion: Get someone who speaks and writes English!
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